Overview

Taguig City, Metro Manila, Philippines — Customer Experience – Account Management and Crypto / Full-time Employee / Hybrid.

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you’ll do

• Serve as a primary escalation point for complex customer concerns related to crypto transactions, account issues, platform usage, and other related inquiries handled through the ticketing system.
• Work closely with cross-functional teams such as Compliance, Risk, Product, and Engineering to investigate and resolve customer i...