Account Director – London, Zone 1

Location: Zone 1 London

Working Pattern: Monday - Friday, 40 hours per week

Key Responsibilities

Client relationship management

• Act as the primary senior point of contact for clients, building and maintaining strong, long-term partnerships.
• Manage client expectations and communicate project progress, addressing any issues and keeping them informed of developments.

Operational and contract management

• Ensure contract delivery meets or exceeds agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
• Oversee all aspects of contract performance, including compliance with contractual terms and health and safety regulations.
• Develop and implement operational excellence and innovation within contracts.
• Produce regular performance reviews, reports, and strategic development plans....