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Job Description

Government Mandated Benefits

• Manage and resolve delinquent accounts.
• Communicate with clients to negotiate payment plans.
• Maintain accurate records of interactions and payments.
• Collaborate with the finance team to improve collection processes.
• Provide exceptional customer service while collecting debts.
• Analyze account trends to identify improvement areas.

Account Counselor/Collector

Educational Qualifications:

Experience Level:

No prior experience necessary; training provided.

Skills and Competencies:

Must be able to read effectively and demonstrate strong self-confidence.

Working Conditions:

Office environment, typical business hours; potential for overtime.

Qualities and Traits:

Strong communication skills, persistence, and a customer-focused attitude.

If the position requires ...