Job Description
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In this role, you will be part of the DTX Studio support organization, focusing on resolving complex software and database-related issues within the DTX Studio ecosystem. You will handle escalated cases requiring deep technical analysis and collaborate closely with R&D, development teams, and global support teams.
Key responsibilities include:
Handle escalated Level 3 technical issues related to DTX Studio Core, software, and database environmentsPerform structured root-cause analysis for complex and recurring issuesDefine, test, and implement technical solutions and workaroundsAct as a bridge between Support and R&D, ensuring clear technical communication and feedback loopsUse tools such as Jira and CRM systems for case tracking, prioritization, and documentationContribute to the knowledge base and internal documentation to improve support proces...