Job Description: Attend to enquiries and requests from phone calls in a professional and prompt manner. Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system. Ensure effective and timely follow-up as promised to customers. Alert management of issues and concerns that require escalation for complete resolution. Work closely with stakeholders on the service request requirements. Deliver service requests within stipulated service standards. Work collaboratively as a team to clear all queues in the system promptly. Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment. Undertake projects or other responsibilities as assigned.
How to Apply: Interested applicants, please email your resume to (HIDDEN TEXT) Kindly note that only shortlisted candidates will be contacted. Zoey Chng Chu Xin CEI No: R Recruit Express Pte Ltd EA Licence...