Key Responsibilities
Provide 2nd line technical support to residential and business customers.
Troubleshoot fibre internet connectivity issues remotely.
Diagnose and resolve network, router, LAN, and WiFi-related issues.
Manage and update support tickets using Halo Helpdesk.
Take ownership of escalated incidents from 1st line support.
Ensure support requests are resolved within agreed SLA timeframes.
Configure and troubleshoot WAN and WiFi routers.
Investigate DHCP, packet loss, latency, and speed-related issues.
Conduct onsite visits to homes, estates, and business premises across Gauteng.
Install, configure, and optimise routers and networking equipment.
Perform LAN and WiFi assessments to improve network performance.
Liaise with Fibre Network Operators (FNOs) regarding faults and escalations.
Provide basic VoIP troubleshoo...