Overview

2nd Line Service Desk Analyst. Exciting new position.

Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field.

Based in Brixworth, Northamptonshire. £28.000 pa

Responsibilities

• Provide IT operational support across the business for all IT services
• Balance priorities quickly and effectively whilst managing customer expectations
• Use a strong and broad ranging technical and customer focused background to deliver
• Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
• Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines
• Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
• Ensure that all tasks adh...