Job Description

We are seeking a dedicated and customer-focused Service Desk Analyst to join our IT managed services team. In this role, you will be the first point of contact for customers, partners, and suppliers, providing exceptional support and resolving technical issues while maintaining high standards of communication. You will be responsible for the initial assessment, triage, research, and resolution of incidents and requests, ensuring all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded.

Key Responsibilities: