1st Line IT Support Engineer

Location: Johannesburg, South Africa (Hybrid – 2-3 days per week in the office)

Office Location: Based in the Greenstone area, East Johannesburg

Working Hours: Monday to Friday, 08:30 – 18:00 UK working Hours

Reports To: Service Desk Manager

Overview

Our client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing IT support team. This role is ideal for someone with foundational IT experience and a keen interest in delivering excellent first-line technical support. The successful candidate will be responsible for resolving common technical issues, supporting end users remotely, and escalating more complex cases to the L2 team where necessary. Working within a collaborative technical support environment, this position offers an excellent opportunity for someone looking to further develop their IT support career while gainin...