Requirements 12 years of experience in IT Support, Helpdesk, Service Desk, MSP, or HSIA support environments. Knowledge of Windows and/or macOS operating systems. Basic experience with Active Directory and user account administration. Understanding of networking fundamentals, including IP addressing, DNS, DHCP, and Wi-Fi connectivity. Experience using ticketing platforms such as ConnectWise, ServiceNow, Zendesk, or similar tools. Strong troubleshooting and problem-solving skills with the ability to follow established processes. Excellent customer service and strong verbal and written communication skills. Professional English proficiency with the ability to speak, read, and understand English in a business environment. Ability to manage multiple priorities effectively in a fast-paced, SLA-driven environment. Requisitos Responsibilities Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems. Provide Tier 1 support for Windows and...