The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently
Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently
Work with the team closely to ensure full compliance of the SOP
Be responsible, handle / resolve customers’ complaint promptly and courteously
Responsible for making sure all complaints and feedback are reported to Area Manager (AM) or Senior Area Manager (SAM) in charge immediately for further action
Be responsible and provide on job training and monitoring to all new and existing staff consistently
Take responsibilities and monitor the performance and welfare of the staff, Service Coordinator and Supervisor in your team. Making sure they adhere to their job scope, ...
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