General OverviewReq ID: ******Region: AmericasCountry: MexicoState/Province: Reciente LeonCity: MonterreyFunctional Area: Information Technology (ITM)Career Stream: IT Solutions (SOLN)Role: Specialist (SPE)Job Title: Specialist, IT SolutionsJob Code: SPE-ITM-SOLNJob Level: Band 8Direct/Indirect Indicator: IndirectSummaryPerforms tasks such as, but not limited to, the following:Engage with community to explore opportunities for the use of IT solutionsGather and document business requirementsWork with various IT teams to develop and deliver IT solutionsRespond to system problems by analyzing the issue and determining the next course of actionProvide system training to end usersParticipate in and lead various IT projects as requiredKnowledge / Skills / CompetenciesStrong customer service orientationLeadership and teamwork skillsGood ability to plan projects and tasksProject management skillsGood analytical, technical, troubleshooting and problem solving skillsGood communication, docume...