Our client is looking for an ambitious and motivated individual with a strong work ethic and who can deliver excellent levels of performance. You will perform a variety of tasks to ensure a high standard of customer service at all times. You will ensure all KPI’s are met for assigned clients. Where failings are made, escalate to line manager within 24 hours. You will take responsibility for all assigned client enquiries including and not limited to F Gas sheets, critical spares etc, proactively booking in pre-planned maintenance visits with assigned clients, working alongside the planner to ensure contracts are completed in a timely manner. Review, amend where necessary and issue report sheets to clients in line with agreed SLA’s and be responsible for all repair works for assigned clients, ordering parts and confirming arrival of those parts, authorising supplier invoices, booking in dates (provisional dates if awaiting parts) and liaising with clients, suppliers and planner. You will manage emergency call out requests, ensuring clients are kept informed at all times and that our 4-hour response guarantee is met and calculate and issue costs for emergency call outs and issue to clients. You will also take responsibility for urgent remedial quotes following emergency call outs, follow up all remedial quotes, upgrade remedial quotes to live jobs, review and send all quotes from Estimators, supporting with queries and understand the function of other team members around you to be able to cover for planned and unforeseen absences. You will raise customer permits for booking in of works, answer telephone calls, action emails and undertake any other task that the organisation deems necessary, especially at busy periods.
8.30am – 5.00pm, Monday – Friday