Senior End User Support Engineer – Sourcing Functional Support

  • Company:
    General Electric
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 months ago
  • Category:

Role Summary:The Sr End User Support Engineer – Sourcing Support role will be working as the L1 support of supplier’s collaborative applications. Leading a team of 4 contractors, she/he will coordinate them to bring assistance to the users: GE vendors and GE users by organizing training, documentation, granting access, escalating issues to Level 2. In addition to that, she/he will report on the team activities and performance, but will also bring feedbacks and proposals to improve the processes and tools.

Essential Responsibilities:In this role, you will:

• Facilitate user business requirement collection

• Support training and supplier onboarding for DT solutions where supplier collaboration is required

• Support Vendors and End Users to solve daily issues related to DT tools acting as a L1 triage component

• Track system issues and facilitate their escalation to the correct support teams

• Work in collaboration with Corporate staff, utilizing a combination of subject matter, technical and functional experts to isolate, identify and troubleshoot issues, collaborate to develop resolutions

• Participate in the tool governance councils for change requirements if required

• Ensure training and process documentation is up to date

• Promote the tools and ensure user adoption and maximum usage.

Qualifications/Requirements:Basic Qualifications:

• Bachelor’s Degree in IT or buyer experience

• Minimum of 3 years professional work experience in supporting end-users

Technical Expertise:

• Experience as a user on ERP such as SAP or Oracle, on managing Web applications

• Knowledge in data analytics solutions such as BO, Tableau

Business Acumen:

• Knowledge of sourcing and procurement practices and procedures

• Knowledge of vendor management system including compliance due diligence

• Knowledge of information technologies utilized to support user functionality (ITIL norm)

Basic Requirements:

• Strong communication skills, both written and verbal, tailored to different levels of the organization

• Fluent in English, experience in working in an international environment

• Leadership skills, experience in managing a small team

• Change oriented – actively generates process improvements; balances multiple and competing priorities and executes accordingly

• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities

Personal Attributes:

• Positive energy and enthusiasm

• Strong interpersonal skills and result oriented mindset

• Customer relationship skills

• Ability to work autonomously and to take initiatives

• Ability to work in a matrix organization

• Proactively engages with cross-functional teams to resolve issues, using analytical skills and best practices

• Able to re-appropriate existing solutions to new requirements and situations

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. Locations:Hungary, India;Budapest, Bangalore, Hyderabad;