Eaton’s Corporate Division
has an opening for :
SAP FICO Support Lead Analyst
Location: Hungary – Budapest
Join Eaton and help us provide energy-efficient solutions
that have a real impact on the environment. We make what matters work. Find out
more on https://www.youtube.com/watch?v=baa_aiJ4L7E
primary objective of SAP FICO Support Lead Analyst is the resolution of incidents and requests
in partnership with the requestor in English. The alignment with the regional
and local BPOs (SAP Key Users), with the global SAP support team and the SAP
governance team is mandatory.
important processes are: gathering requirements, solution design, integration
design, configuring application, testing, user training, coordination of remedy
incident and request tickets, queue management, providing continuous
improvements and standardization.
FICO Support Lead Analyst will work independently and/or on teams, working with
peers, business users, SAP governance team, regional and local BPOs, other
application team(s) and at times with end customers of Eaton in deploying
standard practices through SAP & other business application
FICO Support Lead Analyst focuses on the successful support of ERP centered on
finance processes, including:
FICO Support Lead Analyst is responsible for in-depth functional knowledge,
requirements management, and overall support on the following SAP modules:
FI-AP, FI-AR, FI-GL, CO, CO-PC, CO-PA, SAP CO-PCA, AA
+ Manage incidents and request
based on EATON specified SLAs.
+ Provide solutions based on
tickets priority and record all information in the ticket system (Remedy)
+ Write functional specifications
to be handed to the SAP technical analysts when programming changes are
necessary to resolve an issue or to provide a small enhancement
+ Identify problems (reoccurring
incidents) – verify possible root cause and provide solution
+ Implement changes based on
Eaton Change management process
+ Change larger amounts of data
when required using standard Eaton processes
+ Work with other support team members as
necessary (e.g. SD, MM, PP) to solve problems and to ensure an integrated
+ Assist with testing of small
enhancements and fixes as required using Eaton standard testing tools and
+ Align solution design with SAP
governance team to ensure proposed solutions are lined up with the Global
+ Verify (process) changes with
local and regional BPOs
+ Perform Queue and ticket
Management based on Eaton’s ITIL process
+ Work in partnership with
business users on business requirements, processes, and systems. Provide
knowledge and input to the business on the system implications of business
+ Elicit requirements using
interviews, document analysis and other appropriate analysis methods.
+ Effectively use workflow and
process diagrams when explaining company-standard Finance processes and
when capturing business requirements.
+ Demonstrate analytical skills,
to critically evaluate the information gathered from multiple sources,
reconcile conflicts, decompose high-level information into details,
abstract up from low-level information to a more general understanding,
distinguish presented user requests from the underlying true needs, and
distinguish solution ideas from requirements.
+ Analyze business requirements,
assess alternative solutions, design develop and implement application
system solutions using SAP ERP and Eaton standards.
A professional with a problem solving mindset to
adapt and drive improvements in process, tools, and organization; and with a
focus on SAP FICO – than please
+ 5-7 years SAP FICO Experience
including Design and Configuration
+ Solid English and German or
French is mandatory (other languages are a plus)
+ Skills in above listed SAP
modules is mandatory
+ SAP ECC 6.0 is mandatory (older
SAP releases are a plus)
+ Basic understanding of SAP
development is required (e.g. ABAP, SQL)
+ Experience with SAP Data
Services, LSMW and Winshuttel is a plus
+ FICO business experience are a
+ College Graduate or equivalent
What Eaton offers:
projects in dynamic collaborative team
working environment – safety and ethics is really important for us
& Values – Eaton is more than the products we invent and produce – the way
we do business is just as important. At Eaton, our values and culture define
who we are – both individually and as an organization – and direct our
activities every day.
& Development- We invest in our employees for the long term – not just with
salary and benefits, but with ongoing learning and development opportunities
made available through Eaton University.
Eaton is a power management company with 2018 sales of $21.6 billion. Eaton provides energy-efficient
solutions that help our customers effectively manage electrical, hydraulic and
mechanical power more efficiently, safely and sustainably. Eaton has
approximately 95,000 employees and sells products to customers in more than 175
countries. For more information, visit www.eaton.com.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Europe, Middle East, Africa
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.