Partner Operations Manager (German speaker)

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**Partner Operations Manager (German speaker)**

+ Location: Oeiras, Lisboa, Portugal

+ Area of Interest Administrative and Business Support

+ Job Type Professional

+ Technology Interest *None

+ Job Id 1252303

**What You’ll do**

As **Partner Operations Manager** , you are the Partner’s primary engagement contact for delivering key Operations Services and you are able to guide them in how to demonstrate the full network of specialists and capabilities that are available to improve the Partner’s productivity and growth and help them in the transition of their business into a recurring revenue business model.

**This requires you to:**

+ Lead broader Operations matters and be the face of Operations,

+ Connect the dots across different departments and teams

+ Articulate and position Operations strategy and Customer and Partner Services strategy including Digitization

+ Understand and be able to recognise the different offers available

+ Acquire deep knowledge of the organizational set-up to its full extent for each offer

+ Provide operational guidance on Operations services, business processes, policies and systems, and use full Operations network and cross-functional teams in the backend to provide an end-to-end solution to the Partners

**Who You’ll Work With**

You will be part of the Customer and Partner Services team and will work closely with your peers in-country, regionally and globally. You will leverage the network of specialists and cross-functional teams across in-person and digital channels. With deep understanding and knowledge of your audience, you will serve as a trusted advisor to the Partners you cover.

**Who you Are**

You love working in a dynamic changing environment. You’ll have a passion for Customer experience, deliver a customized Operational guidance to the Partners you cover through building in partnership with those Partners an Operational Business Plan that will enable them to address their business needs, maximize their productivity and profitability.

**What You’ll bring**

Bachelors + 5 years of related experience, or Masters + 2 years of related experience, or PhD + 0 years of related experience

**Analytical Skills:**

+ Analyze information and work with others to evaluate alternative solutions to confirm path forward

+ Strong planning and analytical skills

**Soft Skills:**

+ Proven, take-charge attitude, and able to demonstrate flexibility and resiliency

+ Ability to adapt quickly to changing priorities.

+ Explain information and effectively lay out pros and cons of alternatives to consider

+ Developing ability to communicate and drive improvement across cross-functional teams to improve operations metrics and customer satisfaction

+ Developing project management skills

+ Strong decision-making, influencing, and negotiating skills at a departmental or region level

+ Excellent interpersonal skills at all levels of management — presentation as well as personal, soft skills

+ Advanced PowerPoint skills preferred

**Why Cisco**

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

+ We connect everything – people, process, data and things – and we use those connections to change our world for the better.

+ We innovate everywhere – From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

+ We benefit everyone – We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

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