L2 IT Technical Specialist 24/7 – Ostrava

  • Company:
    Devoteam
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    20 hours ago
  • Category:

* *Analysing and resolving incidents* for customers on the 2nd level of support while working with leading technologies such as ServiceNow, CyberArk, AWS, Google suites * Handling the proper *escalation* of critical incidents * Managing and *maintaining* different IT environments from the perspective of security * Seeking *improvements*, standardization and automations * Creating and maintaining *documentation* * Communicative and customer oriented colleague * Experience from *international environments* is an advantage * Minimum of 1 year of experience in service delivery teams * Understands the basics of IT and is willing to learn fast * Capable of independent and efficient decision-making * Ability to work well with others, and be a team-player * Willingness to work in a *24/7 operations model* * A good level of spoken and written *English*, at least B2 *Benefits and perks* * Training and certifications in current and high-in-demand technologies and methodologies * Transparent career path * Unlimited contract * Five weeks of vacation and sick days * Flexible office hours and home office * Multisport card, meal vouchers, team buildings and other company events