Internship Opportunities: Business Operations Associate


  • Company:
    Microsoft Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    General

**Location** : Dublin

**Closing Date** : 22/02/2019

**Start Date** : September 2019

Please ensure you upload your most recent up to date C.V in English to be considered from the role

Our Intern program is an unparalleled opportunity for motivated, talented university graduates to accelerate their career and excel at Microsoft. Here’s how:

+ **Foundation**

Microsoft is a workplace unlike any other. We help new hires hit the ground running, navigate a complex global organization and position themselves for success. Growth. We accelerate the learning curve with real-world training and on-the-job learning.

+ **Purpose**

Our interactive program is designed to complement a graduate’s day-to-day role. It exposes them to senior leaders and high-level business strategy to ensure they are plugged into the bigger vision.

+ **Network**

We provide the opportunity to connect and learn from more than 8,000 peers and alumni in more than 80 countries – to create professional relationships and cross-cultural experiences that are invaluable to career success.

+ **Support**

Graduate managers are committed to professional growth. They encourage new ideas and provide graduates with opportunities to take risks and do challenging work.

**Curious to learn more?** Have a look at our careers site:

+ microsoft.com/university

**Responsibilities**

The Operations Specialist Intern will be a member of the Microsoft Incentive Operations (MIO) team within Microsoft Business Operations (MBO). The MIO team supports Microsoft’s strategy of leveraging our partners as an extended sales force to help Microsoft accelerate revenue growth. We are a fast-paced, results oriented group within Microsoft Business Operations that interacts with many groups such as IT and Finance. We enable Microsoft’s strategy by launching, transacting, improving and supporting incentive operations in a compliant, on-time, accurate & cost efficient way. We are an agile, learning, data & process driven organization with clear measures of success.

**Here is your profile:**

You have a Growth Mindset and see opportunities when others see failures. You love identifying gaps in process and working on solutions to close those gaps. You love building reports and analytics dashboards to build a picture of our partner experience, and then using this data to drive a better experience. You love working on system design and testing, ensuring that our partners will be happy with the solutions we deliver. You have a passion for excellence and quality. You are detail orientated and hate the idea of delivering a half-baked solution. You are a great communicator and you are not afraid to ask questions.

**Responsibilities:**

+ Be an active member of the MIO team and live our values of Growth Mindset, customer/partner obsession, diversity and inclusion. Actively participate in our Organizations Health team which builds a strong collaborative culture within MIO through team events and training activities.

+ Build and deliver reports to management which shine a light on reasons for ‘Process Faults’. Partner with stakeholders to improve processes & ultimately drive down number of faults.

+ Manage monthly Bank Transfer Payment process and ensure payments are issued compliantly, accurately and on time.

+ Own the review process for all requests for ‘Out of Cycle’ Payments. Work with submitters to gather required documentation and ensure that other reviewers are making decision on whether to approve or reject in a timely manner.

+ Reduce tickets to our support team by build PowerBI based reports to help our stakeholders self-serve on payment information.

+ Document current state processes and work with transformation teams as we migrate our legacy platforms to our new modern platform.

**Qualifications**

+ Penultimate year of University doing a Bachelors or Masters subject

+ First practical experiences, e.g. in selling or implementing IT solutions

+ Well developed communication, presentation as well as analytical and problem-solving skills

+ Negotiation, customer service, and interpersonal skills

+ Passion for working for Microsoft

+ **Fluency in English and local language is required**

+ **Full work authorization is required**

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.