Accelerate Your CareerDrive global technology We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution. We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue. Purpose of roleThe provision of an excellent HR administration service is critical to the achievement of the Business Service Centre (BSC). This role provides transactional HR operational support to the business, including but not limited to the workforce processes transitioned to the BSC and related to the full employee life cycle of employees. This role is responsible for providing a basic advisory service to the Country Employees and Managers managing the support model. A proactive contributor to the success of the BSC HR Team, supporting the Team Leader and team.Key Duties & Responsibilities for Assigned Countries:Workforce AdministrationDataMaintain all employee master data (manual and electronic) ensuring it is accurate, up to date and complies with all Data Protection Acts and Company-specific requirementsMaintain accurate and timely updates to Associate data in all HR systemsEnsure successful data transport to connecting HR systemsProvide agreed HR and ad hoc working reports to the wider businessProduce statutory reports as requiredProvide feedback and input into the Knowledge Base, making amendments on an ongoing basis to capture current best knowledge of process and tasksEnsure archiving of all supporting documentationEmployee LifecycleSupport talent acquisition process with a comprehensive new starter administration service including, Process and issue all Offers and contracts, administer background checks as per process, onboarding and probation reviews.Process and issue changes to associate terms and conditionsAdministrative case management for maternity, paternity, parental leave, flexible working, and associate absence. Process ad-hoc requests, such as supporting letters for BusinessVisa requests, within agreed SLA’sProcessing leavers including correspondence, data entry, certificate production, pay and benefits calculations.HR Employee SupportManage first line support for cases logged to HR queue and provide second line support to tickets allocated to individual queues ensuring timely resolutionReview and distribute customer tickets and achieve defined SLA’sEnsure excellent service standards and maintain high customer satisfaction.BenefitsAction all benefits administration including enrolments, leavers, changes in benefit cover and correspondenceLiaise with benefits providers within the scope of benefits processes transition into HR Ops teamEnsure timely communication to payroll administration about changes as required by a processParticipate in processing of the invoicesComplianceImplement all agreed processes to ensure SOX and other compliance and assist the HR & Payroll Team Leader with SOX and audit testingPrepare SOX and audit reports in high quality and timely mannerPerform and certify assigned SOX controls and keep relevant documentationAction agreed with compliance processes such as, background checks, right to work checks, policies and pre-employment referencesAd hocUpdate systems and policy documentation with any identified statutory/legislative changes as advised by the CHRM’sAny other task deemed reasonable by the HR Operations & Payroll Team LeaderSkills / Knowledge & ExperienceExperience in a similar HR generalist role with payroll and administration duties gained within an International CompanyDemonstrable experience of using HR systemsOrganised with strong planning and time management skillsAttention to detail whilst able to be flexible in a changing environmentA positive ‘can-do’ attitudeExperience of working in a Service centre would be advantageous Why a career with Keyloop? We demand diversity. Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward. This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer. The perfect opportunity awaits. Start your career with Keyloop.