Field Service Support Analyst (Maternity Cover)

  • Company:
    Eaton Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    4 months ago
  • Category:

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

As Sales Support Specialist you will provide Field Sales and Field Service teams with pre- and post-sales technical and application administrative support, including maintenance service administration, quotation and contract management, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web.

Your main duties:

+ Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times.

+ Meet the quotation and contract administration requirements set by field service and field sales teams, supporting sales targets for PQ products and related service maintenance contracts.

+ Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries.

+ Constant cooperation with sales, service and PQ product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes.

+ Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer.

+ Able to detect and escalate problem or error with data that he/she is responsible for.

+ Proactive participation in team related tasks (projects, events, visitors, extra tasks).

Qualifications

Required Qualifications:

+ Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree

+ Customer service experience preferably on electrical/IT/telecommunication business

+ English language capabilities.

+ Excellent and Comprehensive knowledge of Eaton’s products and services on Electrical PQ products.

+ Detailed and advanced knowledge and competency in tools and applications: ERP, CRM, Case Management, and other Tools (Oracle, etc.)

+ Good analytical skills to manage databases of customer data with high reliability, Proficient in creative problem solving, conflict resolution, and managing priorities. Able to support other team members beside daily work.

Required Qualifications:

+ Competitive compensation and benefits package.

+ Excellent working environment – safety and ethic are really important for us.

+ Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa

Organization: Sales EMEA

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes

Does this position offer relocation?: No

Travel: No

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.