Director of Engineering

  • Company:
    Toast
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:

Director of Engineering, Fintech

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Toast’s Restaurant R&D teams build products that allow restaurant staff to do what they love: provide great food and service to their guests. Every day, thousands of servers, hosts, bartenders, and chefs use our products to serve millions of guests! 

As Director of Engineering in our Fintech group, you will help shape the definition & creation of a new strategic payouts platform, handling millions of transactions across tens of thousands of restaurants per day. You will influence product direction through technical insight & contribute to the technical roadmap for the evolution of the product. You will grow the skills of your teams over time. You love finding creative ways to help your teams become more effective & efficient. You will connect your teams’ work to Toast’s broader mission. You are passionate about customer experience and will work closely with product & design counterparts to validate and deliver the customer ‘job-to-be-done’. On a given day, you might be reviewing solution designs, coordinating discussions between partner teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s.

About this roll* (Responsibilities)

  • Drive delivery of business outcomes across multiple teams, including planning and execution 
  • Collaborate closely with Strategic Business, Customer Care & Support, Fintech Operations, PM and UX to get actionable, valuable work defined for the team
  • Keep product quality high with continuous delivery improvements in collaboration with TechOps & QA 
  • Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation
  • Incorporate advances in software technology into our solutions to ensure we make best advantage of industry best practices.
  • Define & support career development plans for your team
  • Mentor and coach both new and experienced Engineering Managers & Team Leads 
  • Grow teams to meet business needs
  • Do you have the right ingredients? (Experience)

  • Experience with hiring and developing empowered teams. 
  • Experience building and operating software in a SaaS environment
  • A bias towards action, with the ability to balance between getting things done and making things perfect
  • A proven ability to influence decision-making at all levels within an organization.
  • A strong sense of empathy for customers and teammates
  • A desire to build a diverse team that wins together and prioritizes customer success
  • Our Tech Stack

    Our products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java and Kotlin on DropWizard; we use AWS extensively, ranging from S3 to RDS to DynamoDB to Lambda. We have our own platform for dealing with service elevations and robust load balancing. We store data in PostgreSQL databases or DynamoDB tables depending on use case, and utilize Apache Spark for large scale data workloads including query and batch processing. The web frontend is built using React and ES6. Our restaurant point of sale application is an Android application written in Java and Kotlin. Apache Pulsar and Camel are used extensively in our integration transaction workflow processing.