at https://i.imgur.com/NUsQJNq.jpg
at https://i.imgur.com/NUsQJNq.jpg

**What you’ll be doing:**

+ Managing load balancers and network devices on TSB datacenters

+ Providing technical support, fixing escalated technical problems, proposing solutions to guarantee the customer infrastructure availability, dedicated and shared on the DC

+ CAB participation: analyzing and applying exploitation changes and network / security deployment for customer infrastructure

+ Following the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes SLA

+ Incident Management participation: root cause analysis, diagnostics, resolution, escalation, patch upgrade, procedure writing

+ On duty organization participation, with good skill level and autonomy

+ Leading technical expertise on high skilled issues, with deep analysis

+ Working with Design team and provide network and load balancers expertise

+ Home office is available in this role depending on further agreement

**This role will suit you if you have the following skills:**

**Soft skills:**

+ Ability to meet the customers’ needs in line with the business requirements

+ Focusing on the objectives and the required outcomes of the processes while delivering a service

+ Working with a cooperative and positive attitude in a group setting to achieve common goals

+ Communicating effectively and efficiently while adapting to your audience and getting the message through as intended is an advantage

+ Taking the responsibility and taking care of the consequences of making a decision is an advantage

+ Ability to find root causes of problems and to focus on their quick and efficient solution

**Professional skills:**

+ Switches & routers: Nexus 9000 NXOS, 7000, Cisco ASR, BGP, OSPF, EIGRP, STP, Nexus VPC protocols

+ Load balancer: F5 LTM module. GTM module knowledge a plus

Advantages:

+ Proxy management: preferably Bluecoat proxySG is an advantage

+ Cisco ACI, SAN switches, DNS best practices Infoblox NIOS is an advantage

+ Firewalls: Cisco ASA, Palo Alto. Good command of UNIX is an advantage

**Language skills:**

+ English on a fluent level

+ Spanish on a conversational level is an advantage

**Find out more about the most attractive service centre of Hungary, follow us** **on Facebook** at https://www.facebook.com/BTCareersHungary **!**

**Our efforts to become a really good place to work have been honoured with the following awards:**

+ Best University Programme in Hungary Award – (2018)

+ Best Employer Branding Strategy in Hungary – Gold Medal (2018)

+ Best Employer Branding Initiative in the CEE, SSC sector (2018)

+ Most attractive employer, SSC sector (2017)

+ Family Friendly Mentor Company (2018)

+ Family-friendly Company (2012, 2014, 2016)

+ Best University-Business cooperation of the year in CEE (2017)

+ Best SSC in CEE region (2016)

+ Best Shared Service of Excellence in Hungary (2015)

+ Diversity Ambassador Employer (2015)

Create and submit your application by clicking the **Apply Online** button below or check out our other live vacancies **here** and find a better match!

Please visit **this link** at https://www.globalservices.bt.com/en/legal/regulatory-legal-statements/hungary to read about the legal terms of employment with BT in Hungary.

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COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice – which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

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**Job:** _Customer service_

**Title:** _Data Centre Network Engineer (TSB) (Budapest or Debrecen)_

**Location:** _Hungary-Budapest_

**Requisition ID:** _139400_