Customer Service Technician

  • Company:
    BT
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    5 months ago
  • Category:

**What you’ll be doing:**

+ Ensure acknowledgement and assignment of incident coming proactively and/or reactivelly from customers and operational teams. Ensure triage, progress and solutions

+ Interact with resolver groups by assigning tasks and controlling resolution to ensure they are implemented according to SLA target

+ Respond to customer requests based on SLAs and quality KPIs

+ Apply ITIL best practices and ensure clear processes are followed as per work instructions

+ Ensure updates and high level of quality in communication about the progress of the requests to users and managers

+ Ensure the right individuals allocated for customer critical tasks

+ Ensure KPIs and support the teams towards to quality and excellence

+ Home office is available in this role depending on further agreement

**This role will suit you if you have the following skills:**

**Soft skills:**

+ Ability to meet the customers’ needs in line with the business requirements

+ Working with a cooperative and positive attitude in a group setting to achieve common goals

+ Communicating effectively and efficiently while adapting to your audience and getting the message through as intended

+ Ability to comprehend and to oversee various aspects of a problem or a situation

+ Taking the responsibility and taking care of the consequences of making a decision

+ Focusing on the objectives and the required outcomes of the processes while delivering a service is an advantage

+ Ability to find root causes of problems and to focus on their quick and efficient solution is an advantage

**Professional skills:**

+ Experience in attending to customer requests via systems

+ Customer communication in English

+ ITIL knowledge is an advantage

+ Experience in attending to customer requests via systems is an advantage

+ Tasks administration and time management

**Language skills:**

+ Fluent English

+ Any other European language is an advantage

**Find out more about the most attractive service centre of Hungary, follow us** **on Facebook** at https://www.facebook.com/BTCareersHungary **!**

**Our efforts to become a really good place to work have been honoured with the following awards:**

+ Best University Programme in Hungary Award – (2018)

+ Best Employer Branding Strategy in Hungary – Gold Medal (2018)

+ Best Employer Branding Initiative in the CEE, SSC sector (2018)

+ Most attractive employer, SSC sector (2017)

+ Family Friendly Mentor Company (2018)

+ Family-friendly Company (2012, 2014, 2016)

+ Best University-Business cooperation of the year in CEE (2017)

+ Best SSC in CEE region (2016)

+ Best Shared Service of Excellence in Hungary (2015)

+ Diversity Ambassador Employer (2015)

Create and submit your application by clicking the **Apply Online** button below or check out our other live vacancies **here** and find a better match!

Please visit **this link** at https://www.globalservices.bt.com/en/legal/regulatory-legal-statements/hungary to read about the legal terms of employment with BT in Hungary.

\#LI-DNP

**Job:** _Customer service_

**Title:** _Customer Service Technician_

**Location:** _Hungary-Budapest_

**Requisition ID:** _144712_