Customer Service Administrator, Austria

  • Company:
    Insulet Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Admin / Office

The Customer Care Administrator, Austria is a critical member of the European Customer Care Team, reporting to Customer Care Lead and Regional Business Lead, GSA, based in the Munich, GSA office.  The primary role is to obtain and manage payer approvals for all Austrian customer orders and to handle all Austrian payer related queries.  The ideal candidate will have a high sense of urgency and will have a demonstrated ability to understand different payer processes.Obtain written payer approvals per fax, email or postage mail for all incoming patient orders. In this role the Customer Service Administrator will need to communicate on a daily base with the Austrian payers. He/she will be responsible for ensuring accurate, timely processing of all required approvals.Will keep track of outstanding payer approvals and will collaborate closely with the Customer Care Team to ensure that continuity of care is ensured for all patients. Daily interaction with the Customer Care Team will be required.First point of contact for all payer related queries.Responsible for reviewing all invoices for accuracy at the end of each month and ensuring that all required documentation is on file ahead of executing the invoices. The Customer Service Administrator will collaborate effectively with the Finance Department to ensure a timely execution of all invoices.Close interaction with the Head of Market Access, aligning on process updates and discussing process optimization proposals.Performs other duties as requiredMinimum Requirements:Effective verbal and written communication skills.Outstanding attention to detail and ability to organize and prioritize tasks.Self-sufficient and highly motivated team-player.Ability to understand complex processes.High sense of urgency.  Preferred Skills and Competencies:        Languages: German native, English fluent.Excellent communication skills are a must.Team-player.Customer Service experience preferred.Knowledge of medical device industry and experience handling payer queries is preferred. Physical Requirements (if applicable):         Up to 10% travel.