Customer Delivery Professional

  • Company:
    BT
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    5 months ago
  • Category:

**What you’ll be doing:**

+ Keeping customers updated about ongoing deliveries throughout Europe

+ Managing customer order workflows and updates in the internal systems

+ Ordering and tracking multiple and complex infrastructure products and services

+ Driving issue resolution to meet the agreed standards and deadlines

+ Responsible for the end to end relationship for both internal and external customers

+ Home office is available in this role depending on further agreement

**This role will suit you if you have the following skills:**

**Soft skills:**

+ Ability to meet the customers’ needs in line with the business requirements

+ Taking the responsibility and taking care of the consequences of making a decision

+ Focusing on all aspects and details of a task and delivering your output with a high level of accuracy

+ Ability to find root causes of problems and to focus on their quick and efficient solution

**Professional skills:**

+ Experience with MS Office tools

+ good organisational and time management skills

+ Experience in customer communication is an advantage

+ Experience in working in an SSC/IT field is an advantage

+ ITIL is an advantage

**Language skills:**

+ English on a fluent level

+ French or German language knowledge on a conversational level is a must

**Find out more about the most attractive service centre of Hungary, follow us** **on Facebook** **!**

**Our efforts to become a really good place to work have been honoured with the following awards:**

+ Best University Programme in Hungary Award – (2018)

+ Best Employer Branding Strategy in Hungary – Gold Medal (2018)

+ Best Employer Branding Initiative in the CEE, SSC sector (2018)

+ Most attractive employer, SSC sector (2017)

+ Family Friendly Mentor Company (2018)

+ Family-friendly Company (2012, 2014, 2016)

+ Best University-Business cooperation of the year in CEE (2017)

+ Best SSC in CEE region (2016)

+ Best Shared Service of Excellence in Hungary (2015)

+ Diversity Ambassador Employer (2015)

Create and submit your application by clicking the **Apply Online** button below or check out our other live vacancies **here** and find a better match!

Please visit **this link** to read about the legal terms of employment with BT in Hungary.

**Job:** _Customer service_

**Title:** _Customer Delivery Professional_

**Location:** _Hungary-Debrecen_

**Requisition ID:** _143965_