In Microsoft Services, we help businesses around the world to accelerate the business benefit derived from Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers. Microsoft services are at the forefront of delivering innovative solutions across the industry megatrends of Cloud, Social, Mobility, Big Data and Security.
Microsoft Services is currently looking for an Account Delivery Executive (ADE) who is effective at working with senior customer partners across Commercial Industry accounts including strategy with Chief Executive Officers (CxO), business transformation with key business leads, deployment with IT, and driving business end user adoption.
The Account Delivery Executive is responsible for the overall end-to-end customer experience of our Services customers, building and maintaining deep long-term customer relationships, driving Services revenue growth by identifying and developing strategic opportunities, and overseeing/supporting services delivered by delivery teams. The ADE leads the Services teams, serving as a point of contact for both customers and delivery teams. The ADE monitors critical metrics to ensure a consistent and growing business within their assigned account(s). Embodying the One Microsoft spirit, the ADE teams with Sales and the Delivery teams to execute a winning strategy with positive outcomes for customers, employees, and Microsoft.
+ Strategic planning – investigates the customer’s long-term business objectives, anticipate future technology needs, develop a strategic technology solution roadmap and lead the proposed solution work-streams to bring customers to that future state.
+ Executive review – has a strategic view of the complete services business life cycle and leads the coordination with the Customer and other Microsoft account partners to focus on solution status and realised value, removing risks and blockers, and strategic planning.
+ Delivery and financial oversight – handles the execution of the service delivery account plans, meeting all key performance indicators around impact, growth, profitability, solution adoption and customer satisfaction while conforming to Microsoft business practices.
+ Relationship management – regular customer engagement establishing as a trusted advisor to the customer executive with ownership of overall delivery success, key outcomes, satisfaction and loyalty.
+ Business development – identifies and qualifies engagement opportunities, assisting the sales and pursuit roles with deal shaping, approvals and closing.
+ Over ten years of experience with handling the delivery of business transformation projects incorporating innovative technology solutions that provide high business impact across a range of industries
+ Ability to grow and maintain influential long-term relationships at the executive and operational levels with commercial organisations
+ Ability to team highly effectively with internal stakeholders to represent a completely integrated Microsoft experience to our customers
+ Ability to translate business requirements into technology solution roadmaps and be responsible for the implementations through to business value realisation
+ Able to develop and articulate a compelling business case with the use of an effective value realisation framework
+ Understanding of Microsoft markets, customers and competitive products
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.