Support Engineer


  • Company:
    Microsoft Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    General

Are you ready to be part of the Cloud Movement and join a team of the world’s best Microsoft Dynamics 365 trouble-shooters to enable the success of the Microsoft Dynamics 365 Power Platform? Do you have a passion for customer service and working to resolve issues with the “speed of the cloud”? Are you looking to start or further develop your career within Microsoft Dynamics 365?

In Customer Service and Support at Microsoft, you will have a chance to solve technically complex problems in a fast-paced, high-growth product area. As a trusted advisor to our customers and partners, you will have influence over the implementation and administration of Professional and Enterprise level customer configurations. Expect to work closely with other Support Engineers and our Product and Engineering teams to integrate cross-product solutions. Your technical and relationship skills are critical to the success of the Dynamics 365 solution and the customer’s perception of value.

As a Microsoft Dynamics 365 Power Platform Support Engineer (SE), you will leverage existing skills and learn new skills around Dynamics 365 Power Apps and MS Flow. We’ll provide you with abundant resources, including training, advanced diagnostic tools, and the experience of tenured engineers around you. You will also have the opportunity to collaborate and help your colleagues by sharing the results of your investigation. In this professional role, your contribution and overall impact is self-directed and the opportunities are plentiful.

Besides technical talent, we are looking for people with a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best. The role provides great scope for career development opportunities within Microsoft. Our culture is built around customer obsession and a growth mindset.

**Responsibilities**

+ Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products.

+ As a member of a team, pursue technical problems, involving broad and in-depth product knowledge by using a variety of tools, collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.

+ Responsible for managing the relationship with these customers and thoroughly documenting their cases.

+ Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

+ Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.

**Qualifications**

+ Good Communication Skills – spoken and written English (including technical writing). Additional languages are a plus.

+ Excellent customer service skills and customer focused attitude.

+ Three or more years’ in-depth systems deployment, admin or technical support, software support or IT Consulting

+ Effective learning skills and the ability to learn on the go.

+ Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.

+ Genuine passion for technology and desire and aptitude to increase technical skill level required.

+ Recent work experience in a customer facing role

+ Excellent written and oral communication skills

+ Cultural sensitivity

+ Experience of building relationships with customers

+ Ability to build the trust of a community

+ Self-motivation and an ability to use initiative

+ Flexibility and ability to adapt to ambiguous and changing situations

+ English Language: fluent in reading, writing and speaking.

This particular role is for the Dynamics 365 Power Platfrom Support Team, supporting Power Apps and MS Flow. Therefore, we are interested in people with skillsets in any of the below, we do not expect you to have everything:

+ Power Apps and/or MS Flow

+ Good understanding of Office 365 Administration

+ Experience with Microsoft Azure

+ Understanding of the .NET Framework.

+ Understanding of SharePoint or Dynamics 365

+ Underlying SQL Server awareness

+ Understanding of Windows Administration (i.e. installations, services, permissions)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.