Mapping Intern

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
    Customer Service

The Mapping Intern works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. Responsibilities include ticket creation, maintenance and resolution, proper documentation of outstanding issues, issue research and trend analysis, as well as reviewing/maintaining/translating training documents, job aids and other projects.Introduce to new Clients Review the information provided by the client in the Implementation FormsConfigure the tool by following the Implementation SOP Assist to the client during the Implementation Process Training the client on the assigned Product Functionalities Hand Over every account by following the Implementation SLAsKeep abreast of new product developments and enhancementsAssist in the development and documentation of new processes and procedures within the Customer Care department and with other departmentsAssist training department in development of training documentation for the Customer Care department and assist where appropriate in internal training.Participate in the User Acceptance Testing of system changes prior to release to production.Act as the first point of escalation for Junior (L1) questions prior to distribution to other departments.Ensure issues are completely researched and correctly documented prior to escalation to other departments. Ensure Customer Care is in compliance with all standards agreed to with other departments.Act as the liaison between Customer Care and IT to gather additional information on system issues, co-ordinate clarification of support requests and validation of changes after changes are implementedOther Implementation/ Customer Care related tasks and projectsExperience or studies in the Hospitality Industry is preferredAbility to work under pressure and meet deadlinesMicrosoft Office Ability to work within a teamLANGUAGES REQUIRED FOR THE POSITION:Must be fluent in English