**Job Number** 19000473
**Job Category** Event Management
**Location** Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, Albufeira, Portugal VIEW ON MAP
**Brand** The Luxury Collection
**Position Type** Management
**Start Your Journey With Us**
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
Pine Cliffs Resort is the leading and award-winning Luxury Resort in Europe, a hidden prime seafront location on the coastline of the Algarve, Portugal.
It is an all integrated Complex / Resort with different options of accommodation including 3 Luxury Collection properties (Pine Cliffs Hotel, Pine Cliffs Ocean Suites & SPA, Pine Cliffs Residence) and 4 un-branded properties with a total of 800+ units, all managed by Marriott International.
The Resort offers extensive leisure facilities from sporting variety in the form of golf, tennis, paddle, football, pools and water sports, to culinary diversity, reflected in a range of international and local cuisines (11 outlets).
From the 7000 square meters Porto Pirata, the children’s village for younger guests, to Serenity Spa – The Art of Well Being, Hairstyle beauty salon, health club, shops and boutiques for holidaying adults and families.
In addition, Pine Cliffs Resort has the capacity to host groups up to 1.000 delegates, and offer an out of the box experience for them though the great variety of outdoor venues, the largest being 4,500m2 (48,437 ft2).
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Education & Experience:
+ High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.OR
+ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;at least 1 year experience in the event management or related professional area required. **CORE WORK ACTIVITIES** **Managing Event Logistics and Operations**
+ Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
+ Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
+ Adheres to all standards, policies, and procedures.
+ Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
+ Manages group room blocks and meeting space for average to large-sized assigned groups.
+ Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
+ Uses his/her judgment to integrate current trends in event management and event design.
+ Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
+ Participates in customer site inspections and assists with the sales process as necessary.
+ Performs other duties as assigned to meet business needs.
+ Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. **Ensuring and Providing Exceptional Customer Service**
+ Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
+ Empowers employees to provide excellent customer service.
+ Sets a positive example for guest relations.
+ Coordinates and communicates event details both verbally and in writing to the customer and property operations.
+ Makes presence known to customer at all times during this process.
+ Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
+ Follows up with customer post-event.
+ Responds to and handles guest problems and complaints.
+ Uses personal judgment and expertise to enhance the customer experience.
+ Stays available to solve problems and/or suggest alternatives to previous arrangements.
+ Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
+ Interacts with guests to obtain feedback on product quality and service levels.
+ Ensures hourly employees understand expectations and parameters for event activities. **Leading Event Management Teams**
+ Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
+ Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
+ Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). **Conducting Human Resources Activities**
+ Reviews comment cards and guest satisfaction results with employees.
+ Observes service behaviors of employees and provides feedback to individuals and/or managers.
+ Assists in the development and implementation of corrective action plans.
+ Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
+ Works with the property staff and customers to address operational challenges associated with his/her group.
+ Performs other duties as assigned to meet business needs.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._