Customer Engagement Manager Job

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**Requisition ID:** 204685

**Work Area:** Sales

**Expected Travel:** 0 – 10%

**Career Status:** Management

**Employment Type:** Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

**Job Overview:**

Client Development will drive execution of the functional mission. Ensures attainment of revenue and strategic business goals through relationship development, install based sales and related revenue generation activities to deliver highly satisfied customers with increased adoption of products and services. The position interacts with executive level management internally to continuously strive for operational excellence through improvement of operating frameworks. This executive develops strong direct customer relationships at all levels within named customer organizations.


+ Drive the end-to-end satisfaction, growth, retention and referencability of customers in the Global Accounts segment throughout the customer lifecycle.

+ Establish, grow, train and mentor a team of globally distributed Client Development professionals and leaders.

+ Maximize collaboration with a matrixed ecosystem of available resources in order to consistently deliver against established goals, revenue, and renewal growth objectives.

+ Set clear performance goals to foster an environment of performance and accountability.

+ Influences and leads a direct and virtual team of resources across various functions and global geographies

+ Ensure the right talent is in the right seat, facilitating timely personnel adjustments, within the organization in order to optimize operation.

+ Leverage existing operational excellence methods to drive improvements to processes, documents, tools, reports, etc.

+ Serve as information resource and escalation point for critical issues that arise between clients and employees.

+ Establish and manage financial aspects of the Client Development team including:

+ Revenue plans – Quota’s, bonuses etc

+ Expenses – including meetings, travel expenses and employee related expenses

+ Salaries including annual reviews

+ Accurately and consistently forecasts attainment of monthly, quarterly, and annual metrics.

+ Demonstrate leadership that promotes and exemplifies the highest standards in teamwork, personal accountability and mutual support.

+ Maintains a focus on their own individual development and professional growth in order to set an example for their teams.

+ Be aware of, and comply with, all corporate policies.Education & Experience:

+ BA/BS degree required.

+ 5 years of management experience leading geographically dispersed team measured (at least in-part) by client feedback/net promoter ratings.

+ 8 years of experience with demonstrated track record of success in a goal oriented, highly accountable, installed base sales environment (SaaS, Cloud, or related software industry highly preferred).

+ Experience delivering strategy and client engagement leadership with multi-national customers

+ Proven track record working cross functionally with key internal groups necessary to deliver for customer success for Concur’s global accounts

+ Ability to prioritize company objectives and meet aggressive deadlines; outstanding team leadership, team development and communication skills.

+ Exceptional strategic thinking skills and the ability to establish standard processes and measures of success for a growing business.

+ Executive level strategy, communication, and presentation skills are required.

+ Ability to pass a background check

**Critical Performance Competencies:**

+ Business Acumen – demonstrates business/marketplace knowledge (policies, practices, trends, etc.)

+ Client Value Creation – demonstrates concern for meeting internal and external clients’ needs in a manner that provides satisfaction and excellent results for the client

+ Influence – uses appropriate interpersonal styles and methods to influence internal and external clients, enhancing Concur’s financial success

+ Interpersonal – builds and maintains trusting relationships with associates and clients

+ Change Management – initiates, manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace

+ Energy/Drive – exhibits strong desire to achieve

+ Personal/ Professional Effectiveness – demonstrates ability to be self-directed and self-motivated

+ Intelligence – acquires understanding and absorbs new information rapidly

+ Planning and Organizing – optimizes use of time and resources to achieve desired results

+ Accountability – holds self and others accountable for results

**Concur Values Competencies:**

+ Displays passion for & responsibility to the customer

+ Hires, develops & rewards great people

+ Displays leadership through innovation in everything you do

+ Displays a passion for what you do and a drive to improve

+ Displays a relentless commitment to be the best

+ Displays personal & corporate integrity


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now _._


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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