Account Service Manager (Americas shift)


  • Company:
    Akamai
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Sales

Account Service Manager (Americas shift)
Bangalore, India
Sales/Sales Engineering
2 days ago Post Date
009614 Requisition
About the Job:
We are seeking a highly engaging business
professional with high standards of Customer Service, excellent analytical,
troubleshooting and communication skills to become an Account Service Manager
(ASM). Amongst other activities, this person will be responsible for delivering
customer requirements, supporting client service managers, managing customer
facing tools, programs and projects.
About the Team
:
ASMs manage delivery of business support
requirements, and CSMs manage the overall engagement and service fulfilment for
designated Akamai Clients through their contract lifecycle.
Responsibilities
Become an expert
in managing and troubleshooting issues around Akamais Customer facing tools,
billing, reporting etc. and thereby ensuring a world class customer experience and
quality of service.
·
Become an expert
in interpreting customer reports, tracking contract consumption, delivering
business reports, reviews and analysis.
·
Manage and drive
both expectations and compliance with regards to the Customers selected
Service and Support tier, both with the Customer and inside Akamai.
·
Perform as an
active contributor to the Regional and Global Customer projects and programs.
·
Accomplish KPI
targets set around responsiveness, proactiveness, quality and compliance.
·
Remain focused,
at all times, on the Customer experience and satisfaction impact, advocating
the broad spectrum of capabilities and bestinclass standards of Akamais Services
organization
Basic Qualification & Skills
Bachelor’s degree or equivalent.
2 3 years of experience in a crossfunctional customer support/account support/account management/service delivery environment or related field.
Excellent problem solver; ability to troubleshoot in a geographically distributed organization.
Excellent business writing and communication skills.
Desired Qualification
Knowledge of internet and internet related technologies.
Experience in a KPI orientated role.
Experience in a Customer Satisfaction focused environment.
About Akamai Technologies
Akamai secures and delivers digital experiences for the world’s largest companies. Akamai’s intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multicloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone and attacks and threats far away. Akamai’s portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each others diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you’d like more information about EEO rights under United States law, please clickhere.
Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.