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Telephone Based Recruiter

Job ID: 159925283
Job Views: 1
Location: Rotherham, Yorkshire,
Job Category:
Employment Type: Full time
Salary: £19,000.00 per year

Job Description


Telephone Based Recruiter

Dearne Valley, Rotherham, S63

Competitive Salary + Benefits

About the role:

Do you have experience working within a recruitment role?

Do you have an understanding of contact centre recruitment?

We are currently looking for a Telephone Based Recruiter to work within our internal recruitment team here at Capita Customer Management, part of Capita Plc based in Dearne Valley near Rotherham. The role of the Telephone Based Recruiter will be to handle inbound and outbound calls with prospective candidates who have applied for an advisor or team leader role within a customer experience, sales or collections function at Capita Customer Management. This will involve dealing with general enquiries and discussing specific applications for employment by taking individuals through a telephone screening to assess their suitability for current opportunities across a broad range of clients via a competency based interview.

About Capita | Resourcing

Capita Resourcing is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We are a strategic resourcing business. Our teams work across the UK commercial, regulated and government sectors - shaping individually tailored solutions in permanent and contingent workforce recruitment.

We place collaboration at the heart of every relationship, fostering genuine partnerships which develop the maturity and impact of resourcing activity. Our ultimate goal is to align talent acquisition strategies directly with strategic business goals.

What you will do:

  • Complete the candidate assessment via a scoring Matrix and provide constructive feedback to all applicants whether they have passed or failed at this stage
  • Book successful candidates into an assessment centre providing a briefing on what to expect from the next stage of the screening and selection process and will then place outbound calls to keep candidates engaged and confirm their attendance and start dates
  • Understand the requirements of the different operational areas of Capita Customer Management and their end-user clients to enable information to be given appropriately to potential candidates
  • Handling employment applications through the Applicant Tracking System for the direct recruitment across the following regions:- North West (Preston, Preston Brook, Warrington, Salford, Liverpool, Bury), Scotland (Glasgow, Forres, Cathcart), West Yorkshire, Leeds, Peterlee, South Yorkshire, Dearne Valley
  • Respond to general enquiries from the public regarding employment opportunities at Capita
  • Conduct Telephone Screening of potential candidates for Customer Service, Sales and Collections positions via Competency Based Telephone Interviews and provide constructive feedback to all
  • Manage candidate applications through each stage of the application process, ensuring the Applicant Tracking System is fully updated throughout and that all data related to each application is captured accurately
  • Advise successful candidates regarding our compliance policy and procedure and book them into a face to face assessment slot as the 3rd and final screening and selection stage for the corresponding region
  • Outbound calls placed to new starters to confirm their start date/time and training times
  • Outbound calls placed to candidates booked onto assessment to confirm attendance/date/time
  • To contact prospective candidates from recommendations given within the business via the 'refer a friend' scheme
  • Liaise with Team Leaders and Resourcing Managers to provide updates on activity and key performance indicators to ensure all key deliverables and milestones are met in a timely fashion

Your experience will include:

  • This role would be best suited to someone who enjoys working in a fast paced and target driven environment
  • Previous recruitment experience is desirable
  • Excellent Telephone manner
  • Excellent Communication Skills
  • PC Literate
  • To be able to give an excellent first impression of Capita.
  • Ability to enthusiastically sell Capita as an employer of choice
  • Team Player
  • Positive outlook
  • Confident and outgoing personality.
  • Assertive yet empathetic
  • Good Typing Skills
  • Good Negotiating and Influencing Skills
  • Able to work on own initiative.
  • Self-Motivated
  • Able to multi task
  • Good understanding of the importance of accurate data input

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday rising to 27, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

Help us find out more about you by completing our short application process - click apply now.

Listen | Create | Deliver

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Hashtags Search #Rotherham #Telephone B #Capita

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